Privacy Policy

Sanet van Tonder – Counselling Psychologist
Website: www.sanetvantonder.nl
Email: sanetvantonderpsychology@gmail.com

Personal Data

I handle your personal data with care and confidentiality. The information I may collect includes your name, email address, telephone number, and—if applicable—relevant health information that you voluntarily provide.
Your data is used only for contact purposes, providing psychological services, administration, and to meet legal obligations.

Confidentiality
All information is treated confidentially and stored securely. Your data is not shared with third parties unless you give consent or this is legally required.
Client records are retained in accordance with applicable legal requirements.
Your Rights

You have the right to access, correct, or (where legally possible) delete your personal data. You may also object to the processing of your data. Requests can be sent to: sanetvantonderpsychology@gmail.com

Cookies: This website uses only functional cookies necessary for proper website operation.

Changes: This privacy policy may be updated from time to time. The most recent version will always be available on this website. Last updated: 14/02/2026

Complaints Procedure

I aim to provide professional and respectful care. If you are dissatisfied with any aspect of the service, I encourage you to share your concerns.

Step 1 – Discuss Your Concern
If possible, please first raise your concern directly with me. Many issues can be resolved through open communication.
You can contact me via email: sanetvantonderpsychology@gmail.com. I will respond within a reasonable time and do my best to find a suitable solution.

Step 2 – Formal Complaint
If your concern is not resolved, you may submit a formal written complaint by email. Please include:
Your name and a brief description of your concern as well as what outcome you are hoping for.  Your complaint will be handled confidentially and professionally.

Step 3 – External Support
If we are unable to resolve the matter together, you may seek external advice or mediation through the relevant professional body.
All complaints are treated seriously and handled with care, confidentiality, and respect.